Toll Free Helpline -

1800 345 7157

( Timing 10.00 AM to 6.00 PM on working days )
support.investodisha@nic.in

Frequently asked questions (FAQ)

  1. How do I register on the Single Window Portal? The applicant needs to click on “Investor Login” button on the top right section of the homepage of the portal. A new user registration form needs to be filled. All fields marked with ‘*’ are mandatory and must be filled before submitting the form. Upon submission, a One Time Password (OTP) will be sent to the mail address and phone number provided in the registration form. Once the email address and the phone number, both, are verified, the user will be registered.
  2. I want to apply for more than one project. Do I need to create separate login for each project? No, the same login credential should be used for applying for multiple projects.
  3. I have login credential for CICG. Do I need to register again? The single sign-on credential used for logging into CICG/APAA/GO iPLUS can be used for accessing the services of the single window portal and new registration is not required.
  4. What should I do if I forgot my single sign-on credential? In the new user registration form, there is a “Forgot Username/Password” button. The applicant needs to click on the link and follow the instructions to generate a new username/password. Please note that applicant’s account will be verified by means of an OTP sent to the mobile number/email ID earlier registered with the account.
  5. I had earlier registered on the e-BIZ portal, can I track my application in the new Single Window Portal? No. Only applications that are made on the single window portal can be tracked on the portal. Although the same login credential can be used to log into the single window portal.
  6. Is there a fee for registration on the Single Window Portal? There is no fee for registration on the portal.
  7. How do I get confirmation after registration? Upon successful form submission, and subsequent payment, a downloadable summary of transaction along with an auto-generated transaction ID comes up on the screen. An SMS and an Email notification will also be sent to the applicant with the application number, transaction ID and the payment receipt from the single window portal.
  8. How many approvals and clearance can be obtained using the Single Window Portal? Approvals/clearance for 37 services can be obtained through the Single Window Portal. The complete list is available under the “Services” tab on the homepage of the portal.
  9. Once registered on the portal, how do I start the application process? The applicant needs to apply for Project Evaluation and Allotment of Land (PEAL). The applicant may refer to the User Manual of PEAL which is available on the dashboard, as well as in the “Services” section on the homepage.
  10. How would I know what approvals/clearances I need for setting up my business? The applicant can click the “Info Wizard” on the homepage of the portal. It is an online system where applicants can key in specific details (such as type of industry, number of employees, location etc.) and obtain information regarding State approvals/clearances applicable for starting operations of their businesses/industrial units.
  11. How do I apply for various approvals/clearances? After signing in, the entire list of services, department-wise, can be viewed on the left side of the screen. The applicant can choose any service applicable for the business/industrial unit planned, and apply for it. The applicant may refer to the respective User Manuals for the services they wish to apply to, which is available on the dashboard, as well as in the “Services” section on the homepage.
  12. After applying for services through the Single Window Portal, how do I know the status of my application? Do I need to contact the departments for status update? Applicants can see the status of the applications on the dashboard. The status of each application made will be available next to the name of the respective services.
  13. How do I pay fees for when applying for services?

    There are provisions for both Online and Offline payments of fees when applying for services through the Single Window Portal. If the applicant wishes to pay offline, a challan with the account details of the department will be generated after the successful submission of the application form. The applicant will take a hard copy of the challan to the nearest SBI branch and deposit the amount either by Cash, or by means of Demand Draft. Once the fee is processed by the bank, and the amount gets deposited into the department’s account, an SMS and an Email notification will be sent to the applicant with the application number, challan number and the payment receipt from the single window portal.

    If the applicant wishes to pay online, the user will be redirected to the payment gateway and payment can be done. Multiple payment modes are available, Credit/Debit Cards, Net Banking, etc.

  14. Will my application be rejected if I do not provide all the required documents? No. The department has the option of raising queries on the submitted application within 7 working days of receiving the application form. The same has to be responded to by the applicant within 60 days. The department may raise another query if further clarifications are required, to which the applicant needs to respond within 30 days. Every time a query is raised, the applicant will get a notification via SMS and email. If the applicant fails to respond within the stipulated period, the application will be processed on its merit.
  15. Is there a timeline for receiving approvals for my applications? Yes, the timelines for various approvals are available under the Odisha Right to Public Services Act. The timelines for the services on the single window portal are also available in their respective User Manuals.
  16. How do I get my approved certificate? -
  17. 17. Is there a helpdesk available for any queries? What is the contact detail? Yes there is a helpdesk to resolve queries of applicants. The helpdesk number is ________. The helpdesk is operational from 10AM – 5PM on all working days.
  18. Is there a provision to provide feedback on the portal? Applicants can give feedbacks on the services offered by the single window portal by clicking on “Feedback” button at the bottom of the homepage.
  19. How do I apply for incentives? -
  20. Can I apply for incentives of multiple units through single User ID? Applicants may have multiple units under a single name and hence can apply for incentives of multiple units after registering new units on the portal through a single User ID.